Warranty

Global Warranty Information

A History of Success
Founded in Canada in 1966, The Global Group is one of the largest manufacturers and marketers of quality business furniture in the world. Our facilities include more than 40 just-in-time manufacturing and product assembly plants, plus offices, showrooms and distribution facilities.

Customer service is the cornerstone of our continued success and the reason why the Global choice is often the first choice for office furniture solutions by clients the world over.

Ergonomics
Global manufactures an extensive selection of office furniture in the areas of seating, files and storage, casegoods, panels and computer accessories. The people at Global are proud to bring you office furniture manufactured with ergonomic features integrated into every product in order to help build a healthy, comfortable and productive work environment.

ISO 9000
At Global, we continue to set the highest quality product standards. Registration to ISO 9000, the international standard for quality systems is just one example of our longstanding promise to manufacture  office furniture that is built to work better and last longer.

Research and Development
The Global Group is one of the very few business furniture companies worldwide to maintain an in-house testing laboratory. The testing laboratory and its support programs certify our components and finished products.  Global certified office furniture products meet, and often exceed industry and government standards.

The Environment
At Global we're proud of our pledge to maintain a clean environment. We have long established environmental programs throughout our plants and offices to sustain our 'earth friendly' commitment. The people at Global take every opportunity to Reduce, Reuse and Recycle.

ISO 14001
At Global we're proud to say we're ISO 14001 registered. ISO 14001 is the benchmark international standard for the implementation and operation of an environmental management system. Certification requires a commitment to continuously improve practices that protect the environment.

Lifetime Warranty
Global warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser. Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty. For detailed conditions, refer to the current Global Price List.

This warranty covers the following product categories.

  1. General Seating
  2. Filing
  3. Panels
  4. Desks, Modular Furniture and Tables

LIFETIME WARRANTY

Global will repair or replace, at Global’s option, as the sole remedy for any defect covered by the warranty. The warranty applies to products manufactured after January 1, 2011.

General Commercial Seating

Global’s warranty for general commercial seating covers all chair components including pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats, backs and other structural components.

Exceptions to the warranty for general commercial seating are as follows:

  • Foam, textiles (as sampled on Global branded and textile program cards), mesh material and electrical devices, are warranted for five (5) Years
  • Control mechanisms are warranted for twelve (12) Years

The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week for users weighing up to 300 pounds.

Heavy Duty Seating

Global offers products designed for multiple shift applications (24 hours a day / 7 days a week) and larger individuals weighing up to 350 and/or 500 pounds (depending on series and/or model). Global warrants these products for twelve (12) years to the original purchaser. All components (including control mechanisms, pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats/backs, etc.) are covered for 24/7 applications under the warranty. The exceptions are foam and textiles, which are covered for five (5) years. Textiles on these products must exceed 100,000 double rubs for the textile portion of the warranty to apply. Heavy Duty product series that apply under this warranty currently include: Concord Executive 24 hour, Dexter/Dexter+, Granada TS, Granada Deluxe TS, Malaga TS, Mallorca TS, Maxima II, ObusForme Comfort TS, Robust, Saxon, Stamina+, Truform TS, Vion TS and Yorkdale TS.

Light Use Seating

Global offers light use seating that is warranted for ten (10) years for the original purchaser. The warranty covers all components (frames, glides, and arms). The foam/textiles are warranted for five (5) years. The warranty on these light use series is for an eight (8) hour day, forty (40) hour week for users up to 200 pounds. Light use product series that apply under this warranty currently consists of Galaxy and Key series.

Textiles

Global warrants Global branded textiles and Global carded textile programs inclusive of fabrics, vinyls and leather products for five (5) years. Global carded textile programs are currently with Arc-Com, CF Stinson, EnviroLeather by LDI, Greenhides, Mayer Fabrics, Momentum, Maharam, KnollTextiles, Designtex, and Ultrafabrics. Global does not warrant COM (Customer Own Materials) or GPM (Global Purchased Materials) that are customer specified materials, or graded-in and purchased by Global for a customer. For GPM or COM products, please contact the textile supplier for performance information and warranty details.

Seating Warranty Summary

Seating Type

Components Warranty For Original Purchaser

Use Time For Warranty Coverage

Exceptions

General Commercial Seating

Lifetime

8 Hours/5 Days Per Week

Foam/Textiles/Mesh/Electrical Devices - 5 Years

Control Mechanisms - 12 Years

Heavy Duty Seating

12 Years

24 Hours/7 Days Per Week

Foam/Textiles - 5 Years

Light Use Seating

10 Years

8 Hours/5 Days Per Week

Foam/Textiles - 5 Years

Files, Desks, Modular Furniture, Tables, Panels & Accessories

Global warrants all components of metal storage and filing, laminate and wood veneer desks, laminate and wood veneer tables, metal leg components and panels for the lifetime of the product to the original purchaser.

Exceptions to the warranty for Files/Desks/Tables and Panels are as follows:

  • Electrical devices, panel and tackboard textiles, adjustable keyboard mechanisms/lecterns/coat trees and task lights – five (5) Years
  • Folding tables (laminate and Lite Lift II models) – one (1) Year

Files, Desks, Modular Furniture, Tables, Panels & Accessories Warranty Summary

Product Type

Components Warranty For Original Purchaser

Exceptions

Metal Storage and Filing

Lifetime

None

Laminate/Wood Veneer Desks and Modular Furniture

Lifetime

Tackboard Textiles , Electrical Devices,Task Lights - 5 Years

Boardroom, Conference and Training Tables

Lifetime

Electrical Devices - 5 Years

Panels

Lifetime

Panel Textiles, Electrical Devices, Task Lights - 5 Years

Coat Racks and Lecterns

5 Years

None

Folding Tables (Laminate & Molded)

1 Year

None

Global’s Warranty does not apply (for any product category) to the following:

  • Failures due to wear and tear
  • Failures which result from negligence, abuse, accident or misuse
  • Failure to apply, install or maintain products according to Global’s written instructions and warnings
  • Modifications, attachments or repair methods not approved by Global
  • Damage caused by a carrier in transit, or delivery/installation contractors
  • The matching of colors, grains or textures (wood, leather, etc.) of natural materials and color matching of textiles
  • Products exposed to extreme hot or cold temperatures or excessively dry or humid environments
  • Colorfastness or the matching of color of textiles
  • Damage by markings or staining; damage by sharp objects or imprinting from instruments
  • Damage to textiles or laminate and wood surfaces/edges from exposure to sunlight (including UV rays)
  • Products used for rental purposes

Global’s warranty does not cover the costs of transportation or labor. Repair or replacement will be at Global’s option.

Global makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracy or suitability. Users must verify the suitability of such information or product for their specific application. In no event shall Global be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary damages.

Global’s warranty applies to products sold within the United States of America, Mexico, the Commonwealth of Puerto Rico and Canada.